Cancellation Policy

I understand that sometimes plans change and you may need to cancel or reschedule your appointment. To ensure I can accommodate the needs of all my clients, I have established the following cancellation policy:

1. Cancellation with More Than 48 Hours Notice:

• If you cancel your appointment with more than 48 hours notice, you will receive a full refund or the option to reschedule at no additional cost.

2. Cancellation with 12 to 48 Hours Notice:
If you cancel your appointment between 12 and 48 hours notice, you will not be eligible for a refund. However, you have the option to:

• Rebook the session at a later date.
• For group sessions, you can opt for a 30-minute one-on-one session in lieu of the group session.

3. Cancellation with Less Than 12 Hours Notice:

• Cancellations received with less than 12 hours notice are non-refundable. I appreciate your understanding that last-minute cancellations can be difficult to fill and may impact the availability of services for other clients.

4. No-Shows:

• Clients who do not show up for their scheduled appointment without any prior notice will be charged the full amount of the session.

5. How to Cancel or Reschedule:

• To cancel or reschedule your appointment, please contact us as soon as possible via SMS or email. I will do my best to accommodate your needs within the guidelines of this cancellation policy.

6. Exceptional Circumstances:
I understand that emergencies and unforeseen circumstances can arise. In such cases, please contact me directly to discuss your situation. I may, at my discretion, make exceptions to this policy.

By scheduling an appointment with me, you agree to this cancellation policy. I appreciate your understanding and cooperation in helping me maintain a high standard of service for all my clients.

If you have any questions about this cancellation policy, please do not hesitate to contact me.
Thank you for your support.

Natika Hawes-Wright
TikTech Solutions